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Return & Refund Policy
This policy governs all purchases made through the Livkoo online store.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Order Cancellation
Before completing your purchase, please verify all product details including size, color, quantity, recipient, and shipping address. Orders may be canceled for a full refund prior to shipment. Once an order has been dispatched, cancellation is no longer possible.
Eligibility for Returns & Exchanges
Contact our support team by email within 30 days of receiving your order.
Returns or exchanges are accepted under these circumstances:
Products damaged during delivery
Manufacturing flaws
Wrong item received
Product quality concerns
Size not fitting properly
Change of preference or no longer needed
Please provide clear photos of the items for our team to evaluate and assist you.
All returned products must be unused and in original condition. We cannot accept items that have been worn, cleaned, or altered.
Return products only to the address provided by our support team, not the location shown on your original package.
Returns sent without prior approval cannot be accepted.
Return Shipping Costs
We cover return shipping and provide full refunds for:
Defective products
Shipping damage
Incorrect items sent
Manufacturing faults
Items that break during normal use
Customers are responsible for return shipping costs when:
The product is no longer wanted
The size doesn't fit
The return is due to personal preference
These costs are non-refundable.
Return Process
To begin a return:
Contact customer service with your:
Order number
Product name/SKU
Reason for return
To request an exchange:
Provide customer service with your:
Order number
Product name/SKU
Preferred replacement size and color
Our team will respond to your request within one business day.
After approval, ship items to the provided address and send us your tracking number and return receipt.
Once we receive the returned items, we will process your refund or exchange via email confirmation.
Refund Guidelines
We fully cover costs and provide refunds for production errors, damage, or defective items.
Orders canceled before shipping qualify for full refunds.
Lost shipments will be fully refunded.
Incorrect addresses provided by customers may result in non-refundable losses.
Refunds may be denied for items showing wear, stains, scratches, or damage.
Refunds are processed to your original payment method within 14 business days, depending on your financial institution.
Items returned in used condition that weren't damaged by us may receive partial refunds.
Restocking Fee
No restocking fees apply.
Return Labels
For defective/wrong items (our responsibility):
Return label included in your original package
For preference-based returns:
Return label included in your original package
Contact Information
For questions regarding this policy, email service@livkoo.com
Business Hours: Monday-Friday, 08:00-17:00 (UTC+8)
Shipping Policy
Livkoo is committed to ensuring reliable and efficient delivery for every order. This policy outlines the shipping procedures for all purchases made through our online store.
Key Details
To facilitate successful delivery, please verify that your shipping information is complete and accurate before finalizing your order. Ensure all address components—including unit numbers, proper abbreviations, and any relevant routing details—are correctly provided. We cannot assume responsibility for packages that are lost, misdirected, or undeliverable due to insufficient or erroneous address information supplied by the customer.
Order Confirmation
Once an order is successfully placed, a confirmation email will be sent to you summarizing your purchase details.
Order Processing
Orders typically require 2–5 business days (excluding weekends and public holidays) to process. Processing times may vary depending on product availability, seasonal holidays, and other operational factors. We appreciate your understanding.
Shipping & Delivery
All orders are fulfilled through our trusted logistics partners. Shipping typically takes 7–15 business days (excluding weekends and holidays) to reach the provided delivery address. We provide both standard and free shipping options. Our system automatically selects the most suitable carrier based on destination, product dimensions, weight, and other relevant criteria.
Please note: Orders addressed to PO Box locations are subject to carrier restrictions. If a selected shipping method does not support delivery to a PO Box, the order will be flagged for manual review, and our support team will contact you to update the address or process a cancellation.
Total Delivery Timeline
The overall delivery timeframe combines both order processing and transit periods. With processing taking 2–5 business days and shipping requiring 7–15 business days, you can generally expect to receive your order within 9–20 business days from the date of purchase (excluding weekends and holidays).
|
Shipping Method |
Order Handling Time |
Order Transit Time |
Order Delivery Time |
|
Standard Shipping |
2-5 Business Days (Excluding Weekends and holidays). |
7-15 Business Days (Excluding Weekends and Holidays) |
9-20 Business Days (Excluding Weekends and Holidays) |
|
Free Shipping |
2-5 Business Days (Excluding Weekends and holidays). |
7-15 Business Days (Excluding Weekends and Holidays) |
9-20 Business Days (Excluding Weekends and Holidays) |
Shipping costs
We will charge the shipping fee according to the total amount of your order. When the total amount of the order is less than $99, customers need to pay $7.99 shipping fee for standard shipping method, and when the total amount of the order is more than or equal to $99, customers need to pay no shipping fee for free shipping method.
|
Shipping Method |
Order Amount |
Shipping Cost |
|
Standard Shipping |
Less than $99 |
Charge $7.99 |
|
Free Shipping |
Over or Equal to $99 |
$0 (Free Shipping) |
Order Tracking
Once your order has shipped, you can track the status of your order shipment yourself. After your package leaves our warehouse, we will send you an email notifying you that your package has shipped and providing you with an order tracking number. You can check for order shipping status updates within 1-3 business days of receiving the email. You can check the shipping status of your order by clicking on Order Tracking. If you need help checking the shipping status of your order, please email us at service@livkoo.com and a member of our staff will be happy to assist you.
Tax & Import Information
No additional import fees, customs duties, or value-added taxes (VAT) will be charged to customers.
Potential Delivery Delays
Tracking updates and delivery timelines may be affected in the following situations:
Severe weather conditions, including storms, floods, or earthquakes
Regional disruptions such as strikes, public holidays, or major international events
Seasonal logistics constraints, including flight shortages or limited staffing
Should you have any questions regarding this policy, please reach out to us at service@livkoo.com.
Our support hours are Monday to Friday, 08:00–17:00 (UTC+8).
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